Shipping Policy
Processing Time
Orders ship within 1–3 business days. You will receive a tracking number by email once your order ships.
Poles and Freight (LTL) Shipments
- Shipping for poles and large freight/LTL orders is quoted separately. Contact us for a quote.
- Freight deliveries are curbside. The customer is responsible for unloading the shipment.
Damaged Shipments
- Inspect your shipment at delivery and note any visible damage on the delivery receipt before signing.
- Do not refuse the shipment.
- Email photos of the damage and packaging to steeltechlights@gmail.com within 48 hours of delivery.
- Once confirmed, we will replace the damaged item at no cost to you.
Order Cancellations
- Orders can be cancelled free of charge any time before they ship.
- Special orders cannot be cancelled once they have been placed with the manufacturer.
Tax-Exempt Orders
To purchase tax-exempt, please send a valid tax exemption certificate to steeltechlights@gmail.com before your order is charged. Sales tax cannot be refunded on orders already charged without a certificate on file.
Questions
Contact us at steeltechlights@gmail.com.